Consumer Testimonials
Service
Fleming Limited has always been the "benchmark" for service in the steel door and frame industry. Fleming's instant order and shipping confirmation system allows our customers to see exactly what was ordered or shipped the instant the transaction is completed by receiving a fax or E-mail of it. Our friendly and knowledgeable customer service staff are always available to answer all questions and provide pricing assistance.
Fleming's Technical Service department is considered one of the finest technical groups in the world and are always ready to assist, advise or counsel on technical issues.
When it comes to shipping lead times Fleming leads the way with the fastest lead times in the industry. Normal stock product ships in one week. Our Quick Pack service allows prepackaged quantities of the most common stock product sold to ship in two hours. Normal custom shipping lead times for custom product is 2 weeks versus our competitors 6 to 10 weeks. We also offer a 5 Day Custom Quick Ship service for an additional charge. Both our Quick Pack and our 5 Day Custom Quick Ship services are guaranteed by the only meaningful guarantee in the industry which is that we will ship on time as promised or "you don't pay". That's right you won't even get an invoice. The most important thing with regard to all of Fleming's shipping schedules is our on time performance level. With an annualized on time rate of 99% plus our Zero Backorder Policy you can't beat Fleming for service.
